AI Assistant for a Hotel: How We Reduced 70% of Incoming Calls

When the owner of Life Style Crimea apartment complex came to us, they had a typical small business problem: the phone never stops ringing, and administrators spend 80% of their time on the same questions — "are you available on these dates?", "is there parking?", "can we bring pets?"

What We Did

In 3 days we deployed AI assistant Sofia powered by Claude AI. Key features:

• Real availability. The bot connects to the database with 273 bookings from Travelline. When a guest asks "is it available May 15–20?", the bot checks real data instead of saying "please contact the manager".
• 40 apartments. The bot knows each property: area, floor, view, prices in high and low season, check-in rules.
• Parking and services. Parking cost, pet policies, early check-in — all instantly available.

Results After the First Month

• 70% of guest questions resolved by the bot without human involvement
• Online bookings grew by +34% — guests get answers at any time of day and book immediately
• Administrators focused on complex requests and live service

Cost and Timeline

Integration took 3 business days. Cost — from ₽60,000 one-time + Orbit subscription ₽8,000/month. ROI based on Life Style Crimea experience — 6–8 weeks.

Want the same for your business?

Tell us about your task — we'll suggest a solution and price.